Refund policy

All sales are final. We do not accept returns, exchanges, or provide refunds on any product once the purchase is complete.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. If the product you received is defective or damaged, please get in touch with us within seven days of receiving the item. We may offer a replacement or store credit at our discretion.

To be eligible for a return, for defective or damaged items. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact our customer service team.Please note that returns will need to be sent to the following address: 1029 Lyell Ave. Unit #818 Rochester, NY 14606.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exceptions / non-returnable items

Customers are responsible for ensuring that they have reviewed their orders carefully before making a purchase. If you have any questions or concerns about a product, please contact us before completing your purchase. 

Unfortunately, we cannot accept returns or exchanges at this time. All sales are final.

Exchanges
Unfortunately, we cannot accept returns or exchanges at this time. All sales are final.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
All sales are final. We do not accept returns, exchanges, or provide refunds on any product once the purchase is complete unless it's a defective, or damaged product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us our customer service team.