Refund policy

FINAL SALE POLICY

ALL SALES ARE FINAL.

LyonHart offers merchandise fulfilled directly by LyonHart as well as select products fulfilled by third-party suppliers located in the United States and overseas.

Unless otherwise required by applicable law, we do not accept returns, refunds, or exchanges because of:

  • Change of mind
  • Incorrect size selection
  • Unwanted items
  • Buyer preference
  • Failure to review product information before purchasing

Please carefully review the product description, sizing information, color, quantity, fulfillment information, and estimated delivery timeframe before completing your purchase.

THIRD-PARTY FULFILLED PRODUCTS

Our Final Sale Policy also applies to products fulfilled by third-party suppliers.

The fact that a product ships from a U.S. or overseas supplier does not create a separate right to return or exchange merchandise because of change of mind, incorrect size selection, or buyer preference.

Product-specific fulfillment and delivery information should be reviewed before purchase.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Our all-sales-final policy does not prevent customers from reporting merchandise that arrives damaged or defective or differs from what was ordered.

If you experience one of these issues, contact LyonHart within 7 days of delivery.

Please provide:

  • Full name
  • Order number
  • Description of the issue
  • Clear photographs of the merchandise
  • Photographs of the shipping packaging when relevant
  • Proof of purchase

Please do not wear, wash, alter, remove applicable tags from, or attempt to repair the merchandise before the claim is reviewed.

For third-party fulfilled merchandise, LyonHart may coordinate with the applicable supplier to investigate and resolve the claim.

Depending on the circumstances, applicable law, product availability, and claim approval, an appropriate resolution may include replacement, store credit, refund, or another available remedy.

Submitting a claim does not automatically guarantee a particular resolution.

ITEMS THAT CANNOT BE FULFILLED

If LyonHart or one of our fulfillment partners is unable to fulfill merchandise you purchased, we will provide the applicable remedy, including a refund when required.

The Final Sale Policy does not permit LyonHart to retain payment for merchandise that cannot be supplied where applicable law requires otherwise.

SIGNIFICANT FULFILLMENT DELAYS

A Final Sale designation does not override any cancellation or refund rights that may apply when an order cannot ship within a promised timeframe.

Where required, customers will be notified of qualifying delays and provided the applicable options.

SIZING & FIT

LyonHart products may have different sizing and fits depending on the product, manufacturer, fabric, construction, and intended silhouette.

Do not assume that the same size will fit identically across every LyonHart product.

Please review the size chart and fit information on the specific product page before purchasing.

Selecting the wrong size does not qualify an order for a standard return, refund, or exchange.

If you need assistance with sizing, contact us before ordering.

ORDER CHANGES & CANCELLATIONS

Orders may begin processing shortly after purchase.

Contact us immediately if you notice an order error.

We will make reasonable efforts to assist before fulfillment begins; however, changes or cancellations are not guaranteed.

Once an order has entered fulfillment or shipped, it generally cannot be canceled except where required by applicable law.

PREORDERS

Preorders are governed by our Preorder Policy in addition to this Final Sale Policy.

Please review both policies before purchasing preorder merchandise.

QUESTIONS BEFORE PURCHASING?

If you’re unsure about sizing, product specifications, fulfillment location, or estimated delivery, contact LyonHart before completing your order.

We’re happy to help you make an informed purchase.

By completing your purchase, you acknowledge that you have reviewed and agree to LyonHart’s Final Sale Policy.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable law.

LYONHART

Brave enough to begin. Determined enough to finish.