Cancellation policy
PREORDER POLICY
Preorders give you the opportunity to secure select LyonHart pieces before they become available for general release.
Please review the following terms carefully before placing a preorder.
PREORDER ITEMS
A preorder is a purchase of merchandise that is not yet ready for immediate shipment.
Preorder products will be clearly identified on the applicable product page.
By placing a preorder, you are reserving merchandise from an upcoming LyonHart release.
ESTIMATED FULFILLMENT
Unless otherwise stated on the individual product page, preorder fulfillment is estimated at approximately 3–5 weeks.
This timeframe is an estimate and not a guaranteed delivery date.
Production, quality control, transportation, customs, carrier disruptions, or other circumstances outside LyonHart’s reasonable control may affect the estimated timeline.
If a specific product has a different estimated fulfillment period, the information displayed on that product page will apply.
PREORDERS ARE FINAL
All preorders are final and non-refundable once placed, except where:
- LyonHart cancels the preorder;
- LyonHart is unable to fulfill the order;
- LyonHart makes a material change to the product or fulfillment terms that qualifies for a remedy under this policy; or
- A refund or other remedy is required by applicable law.
Please carefully review the product, size, color, estimated fulfillment timeline, and shipping information before placing your preorder.
PRODUCT OR TIMELINE CHANGES
Because preorder merchandise may still be in production, circumstances can occasionally affect production or fulfillment.
If LyonHart makes a material change to the product or there is a significant change to the expected fulfillment timeline, affected customers will be provided with updated information and any applicable options.
Minor variations that do not materially change the product may occur as part of normal manufacturing and production.
PAYMENT
Unless another payment arrangement is expressly offered during checkout, full payment is required when the preorder is placed.
Your order is not considered confirmed until payment has been successfully processed.
ORDERS CONTAINING PREORDER & IN-STOCK ITEMS
If your order contains both preorder and in-stock merchandise, fulfillment may be affected by the preorder timeline.
Where applicable, shipping and fulfillment information presented during checkout or on the applicable product page will control.
If you need an in-stock product by a particular date, consider placing it in a separate order from preorder merchandise.
ADDRESS CHANGES
Because preorder fulfillment may take several weeks, please contact us as soon as possible if your shipping address changes before shipment.
Address changes cannot be guaranteed after an order enters fulfillment.
Customers are responsible for providing accurate and complete shipping information.
DAMAGED, DEFECTIVE OR INCORRECT PREORDER ITEMS
Our Final Sale Policy also applies to preorder merchandise.
If your preorder arrives damaged or defective, or you receive an item different from what you ordered, please contact LyonHart within 7 days of receiving your order and follow the claim instructions in our Final Sale Policy.
QUESTIONS BEFORE PREORDERING?
If you have questions about sizing, product details, payment, or the estimated fulfillment period, please contact us before placing your preorder.
By completing a preorder, you acknowledge that you have reviewed and agree to this Preorder Policy and LyonHart’s Final Sale Policy.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.
LYONHART
Brave enough to begin. Determined enough to finish.