Shipping policy

Shipping Policy

We offer domestic shipping across the United States and international shipping to over 50 countries worldwide.

Processing Time

Orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed the next business day. If you placed a pre-order, expect the product to take a minimum of 3 weeks and up to 5 weeks before the item is ready for shipment. Once the item is in stock, shipping time depends on the selected delivery option chosen.

Shipping Methods

We offer the following shipping options:

Standard Shipping: 5-7 business days

Express Shipping: 2-3 business days

Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping is available on orders over $100.

Delivery Times

Estimated delivery times vary by location:

Domestic: 3-7 business days

International:10-20 business days

Please note these are estimates and may vary.

Customs, Duties, and Taxes (International Shipping)

Please note for international orders, customers are responsible for any import duties, taxes, and charges. Those charges are not included in the item price or shipping cost. These fees are usually collected by the carrier upon delivery.

Tracking and Delivery

Once your order ships, you’ll receive an email with tracking information. If you encounter any issues with delivery, please contact us immediately.

Returns and Exchanges

We do not accept returns or exchanges unless items are defective. All sales are Final.

Lost, Stolen, or Missing Packages Policy

At LyonHart Apparel, we work hard to get your orders to you safely and on time. Once an order is shipped and marked as delivered by the carrier, it becomes the responsibility of the shipping service (USPS, UPS, etc.).

Package Marked "Delivered" But Not Received

If your tracking number shows that your package has been delivered, but you can't find it:

Please double-check around your property (porch, mailbox, back door, garage, etc.)

Ask neighbors or family members in case they received it on your behalf

Contact your local post office or carrier to ask for delivery confirmation details

We are not responsible for packages lost or stolen after they have been marked as delivered by the carrier. If your package was stolen, we recommend filing a police report.

Package Lost in Transit

If your tracking hasn't updated in 10 business days, or it shows stuck "in transit" with no movement:

We’ll help you file a claim with the carrier

In most cases, we will offer a replacement or store credit, depending on the outcome of the claim and item availability

Tips for Safe Delivery:

Use a secure shipping address

Choose a shipping option with tracking and/or insurance (available at checkout)

Consider adding Route Package Protection (coming soon) to safeguard your order.

Contact Us

For any questions about our shipping policy, please contact our customer service team.

Policy Updates

This policy may be updated periodically. Please review this page regularly for any changes.