Shipping policy
SHIPPING & DELIVERY
Every LyonHart order is prepared or fulfilled with care. Depending on the product, orders may be fulfilled directly by LyonHart or by one of our third-party fulfillment partners located in the United States or overseas.
Please review the information below before completing your purchase.
LYONHART-FULFILLED ORDERS
In-stock merchandise fulfilled directly by LyonHart is typically processed within 1–3 business days.
Business days do not include weekends or holidays.
During new drops, limited releases, holidays, or periods of high order volume, additional processing time may be required.
Processing time is separate from carrier transit time.
THIRD-PARTY FULFILLED PRODUCTS
Certain products available through LyonHart may be fulfilled and shipped directly by trusted third-party suppliers.
Depending on the product, the fulfillment location may be within the United States or overseas.
Third-party fulfilled products may have different:
- Processing times
- Shipping origins
- Carriers
- Tracking methods
- Delivery estimates
The estimated fulfillment or delivery information shown on the applicable product page or at checkout should be reviewed before purchasing.
U.S. SUPPLIER FULFILLMENT
Products fulfilled by U.S.-based suppliers generally ship domestically.
Processing and delivery times may vary by supplier, product availability, destination, and selected shipping method.
Any product-specific estimate provided on the product page or at checkout will apply.
OVERSEAS SUPPLIER FULFILLMENT
Certain products may ship directly from an overseas fulfillment location.
These products may require additional delivery time due to international transportation, customs processing, carrier transfers, or other circumstances outside LyonHart’s reasonable control.
When applicable, estimated processing and delivery information will be disclosed on the product page or at checkout.
Please order time-sensitive merchandise accordingly.
SEPARATE SHIPMENTS
If your order contains multiple products, your merchandise may arrive in separate packages and on different dates.
This can occur when products are fulfilled from different LyonHart, U.S. supplier, or overseas supplier locations.
Receiving only part of your order does not necessarily mean items are missing.
When available, separate tracking information will be provided for individual shipments.
DOMESTIC SHIPPING
For eligible LyonHart-fulfilled merchandise, estimated carrier transit times may include:
Standard Shipping: approximately 5–7 business days
These estimates begin after processing and transfer to the carrier.
Third-party fulfilled products may follow different timelines as disclosed for the applicable product.
FREE SHIPPING
Eligible U.S. orders of $100 or more qualify for free shipping unless otherwise stated during a promotion, on the product page, or at checkout.
Free shipping does not necessarily mean every item in a multi-item order will ship together or through the same carrier.
INTERNATIONAL CUSTOMER ORDERS
International delivery times vary depending on destination, fulfillment location, carrier, customs processing, and other factors.
Unless expressly stated otherwise at checkout, customers are responsible for customs duties, import taxes, or other government charges imposed on an international order.
For products shipped from an overseas supplier to a U.S. customer, any applicable duties or import charges will be handled according to the shipping arrangement presented for that product. Customers will not be charged undisclosed LyonHart fees after checkout.
TRACKING
Once tracking becomes available for your shipment, tracking information will be provided using the contact information associated with your order.
Please allow time for the carrier to scan the package and activate tracking.
International tracking may occasionally update less frequently while a package is moving between countries or transferring between carriers.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully review your name, street address, apartment/unit number, city, state, ZIP/postal code, and contact information before checkout.
If you discover an error, contact LyonHart immediately.
We will make reasonable efforts to assist before fulfillment begins, but address changes cannot be guaranteed after an order enters processing.
Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address.
DELIVERY DELAYS
Carrier estimates are not guaranteed delivery dates.
Weather, customs, transportation disruptions, holidays, supplier delays, carrier delays, and other circumstances may affect delivery.
If we become aware that an order cannot ship within the promised timeframe, we will provide notice and applicable options, including cancellation and a refund where required by law.
DELIVERED BUT NOT RECEIVED
If tracking indicates that your package has been delivered but you cannot locate it:
- Check around your property and secure delivery areas.
- Check with household members, neighbors, front desk staff, or building management.
- Allow a short period in case the carrier marked the package delivered shortly before final delivery.
- Contact the applicable carrier using your tracking information.
- If package protection applies, follow the applicable claim procedure.
LyonHart can provide available order and tracking information to assist with an investigation.
PACKAGE PROTECTION
Route Package Protection may be available at checkout for additional protection against eligible shipping issues.
Coverage, eligibility, claims, and resolutions are subject to Route’s applicable terms and conditions.
PREORDERS
Preorder merchandise follows a different fulfillment schedule from regular in-stock products.
Unless otherwise stated on the product page, preorder fulfillment is estimated at approximately 3–5 weeks.
Please review the applicable product information and LyonHart Preorder Policy before purchasing.
QUESTIONS?
If you have questions about where a product ships from or its estimated delivery timeframe, please contact LyonHart before placing your order.
For existing orders, include your full name and order number when contacting us.
LYONHART
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